Terms of Use

Definitions

In these terms: the provider (or "we") means Pinart d.o.o.; the platform (or "Pinart Flow") means the Pinart Flow application together with its free pricing calculator and tools; you (or "the user") means the person using the platform; Pupa means our AI assistant (artificial intelligence) integrated in the platform; AI output means content generated by Pupa; the vault means the Authorship vault feature; a subprocessor means a third party that processes data on the provider's instructions.

1. Informative nature of the calculations

All calculations, prices, ranges and proposal texts are purely informative and for orientation only. We do not guarantee that the tool calculates the right price for your case. The calculations do not constitute pricing, tax, accounting or legal advice. You decide on the prices in your proposals yourself and are solely responsible for them.

1a. Where the market range comes from

The default prices and multipliers come from AI market research — publicly available price lists, professional association guidelines and comparisons of published rates. They are not measured market statistics: we are only now building that database from anonymous calculations (section 5). You can and should adjust all amounts to your own circumstances; the final price in your proposals is always your decision and your responsibility.

2. Taxes

VAT displays (including the reference to Article 94 of the Slovenian VAT Act (ZDDV-1)) are general and may not match your tax situation. Before issuing proposals and invoices, check your obligations with your accountant or the tax authority (FURS).

2a. Subscription and payment

The fair-price calculator is and remains free. Access to paid plans (Premium, Pro) is subject to a subscription at the prices published on the page at the time of purchase. The subscription is billed in advance for the selected period (monthly or yearly) and renews automatically until you cancel it.

Payments are processed by Stripe as an external authorised payment provider (Merchant of Record), which issues the invoice in its own name and calculates and settles any VAT according to your country. For this purpose the payment provider is an independent controller of the payment data; the provider (Pinart d.o.o.) does not receive or store the full payment card number.

We may change subscription prices at any time, including increases. We announce any change in advance; it takes effect from the next billing period. A period already paid for remains at the price at the time of purchase. You may cancel the subscription at any time and it remains valid until the end of the paid period; a proportional refund for a period already started is not guaranteed, unless required by mandatory law.

2b. Refunds

Subscriptions are billed in advance for the selected period and are, as a rule, non-refundable for a period already started, except where mandatory law provides otherwise. If you are a consumer in the EU, a statutory 14-day withdrawal right may apply; for digital services that begin at your request, this right ends once performance has begun with your consent. If a payment was clearly charged in error, contact us at tina@pinart.si.

3. No warranties

The tool is provided "as is". The provider does not warrant the accuracy, completeness or suitability of the calculations for a particular purpose and is not liable for any damage arising from the use of the tool or from reliance on its results.

3a. Beta / early access

During the closed beta (early access), the platform is offered "as is" and is under active development. Features may change, be added or removed, and beta data may occasionally be reset or migrated. We recommend keeping your own backup of important documents. Beta access may be limited or ended at any time.

3b. Availability and third-party services

The platform depends on third-party services (e.g. hosting and database at Vercel and Supabase, email at Resend, and the AI assistant Pupa via Anthropic). The provider does not guarantee uninterrupted, timely, secure or error-free operation — occasional errors in display, layout or functionality may occur — and may carry out maintenance or experience outages, including of Pupa or another feature; such features may be temporarily or permanently unavailable. To the maximum extent permitted by law, the provider is not liable for downtime, interruptions or any resulting loss (see also sections 9 and 9c). We recommend keeping your own backup of important data.

3c. Support

We provide support by email at tina@pinart.si. We help as quickly as we reasonably can, but during the beta we do not guarantee a specific response time or continuous availability. Support covers use of the platform; it is not legal, tax or business advice.

4. User account and access

To save documents and access the platform you create an account (e.g. by signing in via Google). To sign you in we receive your email and name from the selected sign-in provider. You are responsible for activity on your account and for protecting access. During the closed beta, access is available by invitation; the provider may change, restrict or discontinue access, plans or individual features at any time.

4a. Where your data is stored

Without signing in (e.g. the free calculator) your settings, prices and drafts are stored solely locally in your browser (localStorage) and are not sent to the provider; you delete them by clearing your browser data or with the Delete all data button in My profile.

When you are signed in, your business data (proposals, contracts, invoices, clients, projects, expenses, tasks and the like) is stored in the provider's cloud database (Supabase, servers in the EU). The data is tied to your account and private — access is restricted by database-level rules. The provider does not sell it and does not disclose it to third parties, except to subprocessors necessary for operating the service (section 8a), or where required by law. You can export all your data and close your account at any time in My profile; you may also request this at tina@pinart.si.

4b. Communications

If you use the communication features (project chat, project mail), the content of the messages is stored in the provider's cloud database so that it is accessible to you and to the people you share the project with. Outgoing email is sent via an external email provider (Resend). You are responsible for the content of your messages.

4c. Authorship vault

The Authorship vault computes a cryptographic fingerprint (SHA-256) of your file and records it, together with the date and work details, as evidence of the existence and priority of the work. The fingerprint is a unique "fingerprint" of the file; the content cannot be reconstructed from it. For an independent timestamp we use an RFC 3161 timestamp authority (currently FreeTSA), which receives only the fingerprint, never the file. If you opt for the cloud vault (paid), the original file is stored in the provider's private cloud storage (EU).

An honest limit: the vault proves that a certain file existed on a certain day (existence and priority), but not absolute authorship or the visual originality of a style. It does not replace formal rights registration (e.g. with the competent office), but complements it. The provider does not warrant the legal validity of the evidence in an individual dispute.

Keep the original yourself. The vault is a backup and evidence, not the only copy. Always keep the original file on your device. The cloud vault reduces the risk of loss, but no system is flawless: the provider does not guarantee uninterrupted operation, availability or permanent retention and is not liable for the loss, damage or unavailability of uploaded files (see also section 9). We recommend that you additionally keep important works in your own backup.

4d. Acceptable use

You agree to use the platform lawfully and fairly. You must not: (a) break the law or infringe the rights of others; (b) introduce malware, viruses or malicious code, or in any way damage, disrupt or compromise the platform, its code, security, availability or content; (c) attempt to access other users' data or bypass access controls; (d) copy, reproduce, scrape or reuse any of the platform's content — text, visual design or code — or otherwise infringe the copyright and other intellectual-property rights of the provider or third parties; (e) resell, sublicense or reverse-engineer the platform; (f) send spam or unlawful, misleading or abusive content through the communication features. We may restrict or suspend an account that breaches these rules and pursue any damage caused.

4e. Eligibility and age

The platform is intended for business use by adults (persons 18 or older) with the legal capacity to enter into a contract. By using it you confirm that you meet these conditions. The platform is not intended for children. In the United States it is not directed to children and we do not knowingly collect data from anyone under 13 (COPPA); in the EEA, anyone under 16 needs the consent of a parent or guardian.

4f. Export control and sanctions

You must comply with applicable export-control and sanctions laws, including United States regulations (the Export Administration Regulations and the sanctions administered by OFAC) and measures of the European Union. By using the platform you warrant that you are not located in an embargoed territory, are not on any restricted-party or sanctions list, and will not use the platform for any prohibited end use.

4g. Processing personal data on your behalf (data processing agreement)

When you enter into the platform personal data of other people — your clients, their contact persons, recipients of your email, or your collaborators — then in respect of that data you are the controller and the provider is the processor. This section constitutes the data processing agreement required by Article 28 GDPR and forms an integral part of these terms.

Subject and duration. The provider processes this data solely to operate the platform for you, for as long as your account exists. Nature and purpose: storage, organisation, display, export and sending of the documents and messages you create. Categories of data subjects: your clients, their contact persons and your collaborators. Categories of data: names, email addresses, telephone numbers, addresses, tax numbers and the content you enter yourself.

The provider undertakes to: process the data only on your documented instructions (your use of the platform constitutes such instructions) and never for its own purposes; bind to confidentiality every person with access to the data; apply appropriate technical and organisational measures (row-level security in the database, encryption in transit and at rest, access controls); assist you in responding to requests from data subjects and to your obligations regarding security, breach notification and impact assessments; on termination of the contract delete or return the data at your choice; and make available the information needed to demonstrate compliance with this section.

Subprocessors. You give general authorisation for the provider to engage the subprocessors listed in the privacy policy. The provider will inform you of any intended addition or replacement of a subprocessor at least 30 days in advance, and you may object; if you object, you may terminate the subscription and receive a refund for the unused period. Subprocessors are bound by the same obligations as apply to the provider under this section.

Transfers outside the EU. Some subprocessors are established in the United States. Such transfers take place on the basis of the European Commission's standard contractual clauses or another valid safeguard. Your responsibility: you warrant that you have a lawful basis for entering the data of other people into the platform, that you have informed those people as required, and that your instructions do not breach data protection law.

5. Anonymous pricing statistics

On the first display of a calculation in a session, the tool anonymously records exactly the following: the selected services, experience level, your market, the client's market, the type of use (brand or project), the calculated production and copyright amount, and the currency. The record does not contain a name, email, IP address or other personal data and cannot be linked to you. The data is stored in the provider's database and used solely for aggregate pricing statistics on the market for creatives. Once the database is large enough, the aggregate data (e.g. median prices by service and experience) will be available to the tool's users — so every calculation contributes to a view of the market that creatives do not have today.

6. Name and email on download or profile

If you enter your name and email when downloading a proposal or saving a profile, the provider stores them for the purpose of informing you about the tool and its services (legal basis: consent). You may withdraw consent at any time by a message to tina@pinart.si; more in the privacy policy.

7. Artificial intelligence (Pupa) and data security

Pupa is our optional AI assistant (artificial intelligence) that runs server-side via the Anthropic Claude API, so the API key is not exposed in the browser. Anthropic receives only the content you enter into Pupa, and the minimal context of the open tool or proposal needed for a response; nothing else. Anthropic has no access to the Pinart Flow database — it sees only the text of the individual request and cannot read or export the database.

Do not enter confidential data, trade secrets or your clients' personal data into Pupa. If you do not use Pupa, no data is sent to Anthropic or any other external AI provider. The Pinart Flow tools work without AI, and prices are calculated with formulas and rules locally or on the Pinart Flow backend.

Anthropic is intended to act as a subprocessor. Under its current terms, commercial API inputs and outputs are by default not used for training models, and retention follows its current terms. Any transfer to the United States must be governed by a DPA with Anthropic and appropriate Standard Contractual Clauses (SCCs). A lawyer must determine the legal basis (consent or legitimate interest) before publication. The list of subprocessors is available on request at tina@pinart.si.

8. Intellectual property

The tool, its design and content are the property of the provider. The texts of proposals, contracts and invoices that you create with the tool may be freely used for your business. The copyright in works you upload to the vault or create yourself remains yours.

8a. Subprocessors

To operate the platform we use trusted subprocessors that process the data strictly on our instructions:

— Supabase — cloud database and storage (servers in the EU)
— Vercel — hosting and delivery of the web application
— Resend — sending email
— Google — sign-in with a Google account (OAuth) and a Google Sheets spreadsheet for contact-form inquiries
— Cloudflare — receiving and forwarding inbound email on @pinartflow.com addresses
— Anthropic — the AI assistant Pupa (only when used)
— FreeTSA (RFC 3161) — independent timestamp for the vault (receives only the fingerprint)
— PostHog (EU) — usage measurement on the marketing pages (with consent) — Stripe — subscription payment processing (Merchant of Record) — AJPES — business register and annual-report lookups

The current list is available on request at tina@pinart.si.

8b. Your clients’ data (data processing)

If, as a business user, you store your own clients' or third parties' personal data in the platform (e.g. in clients, projects or communications), you act as the controller of that data and the provider acts as your processor, processing it only to provide the service and on your instructions. For such processing a data processing agreement (DPA) is available on request at tina@pinart.si. You are responsible for having a lawful basis to enter that data and for informing the individuals concerned.

8c. Reporting content and your warranty

You warrant that content you upload or create in the platform (works, files, texts, client data) is yours or that you have the right to use it, and that it does not infringe the rights of others or break the law. If you believe that content in the platform infringes your copyright or other rights, or is unlawful or abusive, report it to tina@pinart.si with a description and, where relevant, proof of your rights. We review such reports in good faith and may remove the content or restrict the account concerned.

8d. Copyright complaints (US / DMCA)

For users and content connected with the United States, the following notice-and-takedown process applies under the DMCA (17 U.S.C. §512). If you are a rights holder and believe content on the platform infringes your copyright, send a notice to our designated agent at tina@pinart.si that includes: (a) your physical or electronic signature; (b) identification of the copyrighted work; (c) identification of the allegedly infringing material and where it is located; (d) your contact details; (e) a statement that you have a good-faith belief the use is not authorised; and (f) a statement, under penalty of perjury, that the information is accurate and that you are authorised to act. We will remove or disable access to the material and may terminate the accounts of repeat infringers. The affected user may submit a counter-notification with the corresponding elements under §512(g).

9. Limitation of liability

The provider is liable only for damage caused intentionally or through gross negligence. To the maximum extent permitted by law, the provider is not liable for indirect, consequential or non-material damage (e.g. lost profit, loss of data or business). The provider's total liability in connection with a paid service is limited to the amount you paid for it in the last 12 months. Nothing in these terms excludes liability that cannot be excluded under mandatory law (e.g. for personal injury or consumer rights).

9a. Decisions based on the tool and AI

You use the platform and its AI tools (Pupa) at your own business risk. Calculations, suggestions and AI outputs are informative and are not professional, legal, financial, accounting or business advice. To the maximum extent permitted by law, the provider is not liable for any business loss, lost profit or other consequences of decisions you make based on the platform or its AI tools — including any AI output. Verify important decisions with a suitable professional.

9b. Indemnification

You will indemnify the provider against third-party claims and any damage arising from your unlawful use of the platform, your breach of these terms, or the content you upload, send or publish through the platform.

9c. Force majeure

The provider is not liable for delay or failure in performance caused by circumstances beyond its reasonable control (e.g. outages of hosting, internet or third-party providers, cyber-attacks, natural events, strikes or acts of authorities).

10. Cancellation and termination

You may stop using the service at any time and delete your account. The provider may temporarily restrict or terminate access or the account in the event of a breach of these terms, abuse or a legal requirement; where reasonably possible, it will notify you in advance. On termination, the right to use the service ends; you may export your data before deletion. The provisions on liability, intellectual property and dispute resolution survive termination.

10a. Assignment

The provider may transfer these terms and the operation of the service to another company (e.g. in a status change or acquisition), while preserving your rights under these terms; we will notify you of any such transfer. You may not transfer your account to another person without our consent.

10b. Service discontinuation and data export

If the provider decides to discontinue the platform entirely, we will notify you in advance (as a rule at least 30 days) by email and in the app. During that period you may export all your data (proposals, contracts, invoices, clients, projects and the like); after it, the data is deleted in accordance with the privacy policy. Data export is available at any time, not only on discontinuation.

11. Governing law and jurisdiction

These terms and the use of the service are governed by the law of the Republic of Slovenia, without its rules on conflict of laws. Disputes fall under the jurisdiction of the competent court in Ljubljana, unless mandatory regulations (e.g. consumer protection) provide otherwise. We first try to resolve any disputes amicably; as a consumer you may also turn to the EU online dispute resolution platform (ec.europa.eu/consumers/odr).

11a. Notices

We send notices related to your account and these terms to the email tied to your account or as an in-app message; keeping that address current is your responsibility. You can reach the provider at tina@pinart.si.

11b. Severability

If any provision of these terms is found invalid or unenforceable, the remaining provisions stay in full force, and the invalid provision is replaced by a valid one that comes closest to its intended purpose.

11c. Entire agreement and waiver

These terms, together with the privacy policy, constitute the entire agreement between you and the provider regarding use of the platform. If the provider does not enforce a right on a given occasion, it does not waive that right.

11d. Dispute resolution for US users (arbitration)

For users in the United States, and notwithstanding section 11, any dispute relating to these terms or the platform will be resolved by binding arbitration on an individual basis. To the extent permitted by law, you and the provider waive the right to a jury trial and to bring or participate in a class or representative action. You may opt out of this section by emailing tina@pinart.si within 30 days of first accepting these terms. Nothing here prevents either party from seeking injunctive relief for misuse of intellectual property, or from bringing an individual claim in small-claims court.

12. Language

These terms are originally in Slovenian. Any translations are provided for convenience only; in the event of a discrepancy, the Slovenian version prevails.

13. Changes

The provider may change, restrict or discontinue the tool and these terms at any time. The version of the terms published on this page applies. We will notify you of material changes in advance.

Version 2026-08-31 · Last updated: 23 Aug 2026 · Contact: tina@pinart.si